Onboarding Manager Role

Key responsibilities
Work with new clients to obtain and submit KYC & contract documentation.
Ensure all documentation is within rules and correct standard before sending to Acquiring banks.
Protect and enhance our reputation by offering a seamless onboarding service to our clients.
Resolve any issues between a client and their acquiring bank.
Use our client management platform to update progress.
Reports to Client Relationship Director.

Experience
This role requires a minimum of 3 years experience in banking or card acquiring, gained in a small / medium size provider. Business relationship and client facing experience is essential, along with the ability to manage a high number of applications.

Key Skills
The Onboarding Manager role requires:
Computer literacy (experience of using Treasury Management Systems is desirable).
Excellent communication and interpersonal skills.
Ability to work closely with team colleagues, coupled with working with limited supervision.
An individual who is well organised and able to work to tight deadlines.
Close attention to detail to ensure that accurate and thorough work is produced in a timely manner.
An individual who possesses initiative, is analytical in nature and not afraid to ask questions.

Preferred Skills / knowledge
Understanding of banking KYC / Compliance requirements.
Understanding of card payments and the transaction process.

​If you believe you fill the requirements for this role, please send us you CV at careers@shwap.com.